About Suraj Rao
Suraj is Google’s first appointed Resident Grievance Officer in India, driving content compliance programs, user safety, and privacy initiatives across major platforms like YouTube. Operating at the intersection of technology, law, and regulation, he advises senior leadership within Google and collaborates closely with regulatory, statutory bodies and cross-functional teams to balance legal requirements with user trust. Known for transforming operational efficiency, Suraj successfully restructured Google's grievance triage process and GAC appeals—drastically reducing turnaround times while scaling to handle significant year-over-year growth in case volumes. A recognized leader in the Industry, he is deeply passionate about organizational culture, team development, and operational excellence in digital trust and safety.